Ghana Telecom Company (GT) said it has not violated any of the key performance indicators that govern its operations, saying it is disappointed at the position of the National Communications Authority that GT was not providing quality service.
A statement issued in Accra in response to NCA's action, GT expressed "shock and disappointment" at the NCA's statement and directive.
The statement said GT was in the process of being privatised with strategic investors currently in the country undertaking due diligence on the company.
GT therefore said it was reserving its comments on the matter.
The NCA directive, among others, asked One Touch operated by GT and MTN to "clean up their acts by November 8, 2007, or face severe sanctions."
The Authority on Wednesday directed GT and MTN to cease new access line activation until their networks were appropriately dimensioned to take on additional capacity.
Both operators, who account for 88 per cent of the mobile traffic flow, were also asked to resolve their inter-network problems by October 19, 2007, failure of which the NCA would cause an audit to be undertaken and the offending party severely sanctioned.
It asked OneTouch to release interconnect facility to MTN to ensure free flow of traffic by the end of business day on October 19.
The directive comes against the backdrop of persistent complaints of poor quality service rendered by the mobile networks - MTN, TIGO, OneTouch and Kasapa.
Mr. Bernard Forson, Director-General of the NCA at a media briefing on the same day said notwithstanding the appreciable strides made in the industry, "the quality of service is anything but good" and said operators had the responsibility to plan the dimension of their networks appropriately to absorb new market demands and growing traffic.
Source: GNA
